We Meet Your High Standards
We know your standards are high and as a result we only set ourselves stratospheric targets for service standards. Our development is ongoing and we are constantly striving to be better at what we do and to offer more to our clients as a result. There are many estate agents out there that could help you sell your home and in a fast moving property market some would say picking any of those estate agents will get you the desired result but we disagree. Selling your home is a personal and often emotional experience and we believe it needs to be handled carefully as a result. In a time of ‘online everything’ personal service is slipping and there are a whole raft of people out there that want it back, including us.
We understand that selling your home is one of the biggest decisions you will ever make and as a result we wish to support that properly. To do this we only take on a certain number of transactions at any one time. This goes against the grain in our industry, our competitors are looking to be the ultimate listing machines by hitting internal targets and high fiving each other for taking on as many as they can each week. This is not, and never will be, our approach. We work with our clients so closely that we can’t afford to take on too many at any one time, it would only serve to dilute the platinum service that we offer and we don’t want that. Most of our business comes from word of mouth referrals, with those that have used us enthusiastically recommending us to friends and family. To achieve the bulk of our business in this way attests to the fact that we are delivering on all of the promises we make.
We believe that there are three key steps to getting the sale of your home right:
1. Building a Relationship with You
It is imperative that we have a good relationship with our clients from the start. As early as your Valuation appointment we are already building a picture of your needs and strategising to ensure that our service is tailored to you. Do you commute? Do you have small children? Are you on strange shift patterns? These are just a few of the questions we will be looking to answer to ensure that we can plan the coming weeks effectively and efficiently with as little disturbance to your daily life as possible.
Once we get started on your sale you will receive our mobile numbers and personal emails and we will watch, listen and react to your every need as we progress with your sale. Our clients call, text and email at all hours of the day and night and we don’t mind at all: there is no such thing as a closed office at Sacha Scott.
We believe that getting to know you well helps us to support you better and as a result you will find us friendly, animated and quick to react from the start. We can honestly say that every client that we have served has been confident that we did everything we could to make their lives easier and we wouldn’t have it any other way.
2. Marketing
People simply don’t buy houses on the High Street anymore and they certainly aren’t persuaded into a purchase by an estate agent. Rightmove, Zoopla, Facebook and this Website are our shop window and we work hard to make it shine. Our photography is professional, our descriptions are personal and our efforts to portray your property in the best possible light know no bounds. We are often told by our clients that our adverts are so good that they want to by their property all over again and our Facebook page is often receiving positive comments from people that love our listings. Why wouldn’t you want us to do the same for your home?
3. Ongoing Communication
We have a local solicitor that describes us as the most diligent estate agents he has ever come across and that is because we check, track and double check everything. We won’t leave you to your own devices when you go under offer and we won’t leave anything to chance. We follow every move of your conveyancing and roll up our sleeves where we need to. Our record includes being on site to dig up patios for completion certificate checks and racing across town to collect and deliver papers in order to finalise queries. Your problem is our problem and we won’t rest until all issues are resolved.
As you can see our service knows no bounds – we want to Wow you every step of the way. If you are thinking of selling your home anytime soon or want help with a strategy to sell in the future, please get in touch so that we can ensure that we work our timetable in the best way to ensure you receive only a platinum service.
Sacha Scott
